How to complain
Email info@claimsandrefunds.co.uk or write to RFLCS Ltd, 21d Chudleigh Road, Alphington, Exeter, EX2 8TS. Please include your name, your claim reference if you have one, and what went wrong.
This policy covers our own service. If your complaint is about a firm we introduced you to, please complain to them first: they’re responsible for their service and must have their own complaints process. We’ll help you if you’re not sure who to contact.
What we’ll do
- Acknowledge your complaint promptly, usually within 5 working days.
- Investigate it fairly and keep you updated.
- Send you our final response within 8 weeks of receiving it.
If you’re not happy with our answer
You can refer your complaint to the Financial Ombudsman Service within 6 months of our final response, or if we haven’t sent one within 8 weeks. It’s free.
Financial Ombudsman Service, Exchange Tower, London E14 9SR. Phone 0800 023 4567. financial-ombudsman.org.uk