Unaffordable lending
Signs you were lent money you couldn’t afford
Rolled-over loans, several loans at once, borrowing to repay borrowing: what lenders should have spotted.
Car finance
Car finance commission: where things stand
The Supreme Court ruling, the FCA compensation scheme, and what it means for you.
Your rights
How to complain to the Financial Ombudsman
When you can go to the Financial Ombudsman Service, how it works, and what it costs (nothing).
Unaffordable lending
What is an affordability check?
The checks a lender must do before giving you credit, and what it means if they didn’t.
Unaffordable lending
How to get your credit report for free
Get your full credit history from all three UK credit reference agencies for free, and use it to find old lenders.
Unaffordable lending
How much compensation could you get?
How refunds for unaffordable loans and credit cards are worked out, with an example.
Unaffordable lending
Is the compensation taxable?
The refund of interest isn’t taxed, but the 8% interest on top usually is. How to claim tax back.
Unaffordable lending
Can I claim if I still owe money?
Yes. How refunds work when you still have a balance with the lender.
Unaffordable lending
Claims after an IVA, bankruptcy or DRO
Can you claim after an IVA, bankruptcy or debt relief order? Who gets the money?
Unaffordable lending
What happens when a lender goes bust?
Administration, schemes of arrangement and claim deadlines: which lenders have closed and what it means for you.
Unaffordable lending
Your rights as a guarantor
Guaranteed a loan for someone? You can complain if the lender didn’t check you could afford it, or the borrower couldn’t.
Unaffordable lending
Credit card limit increases and persistent debt
If your card limit kept going up while you were struggling, or you were stuck in persistent debt, you may be owed a refund.
Unaffordable lending
How long does a complaint take?
The 8-week lender deadline, the Ombudsman stage, and what can speed things up.