Oakbrook Finance lends personal loans of £500 to £15,000 under brands including Oakbrook Loans, Finio Loans and, previously, Likely Loans.
Could you have a claim?
Oakbrook Finance had to check you could afford to repay without falling behind on bills or other debts, and check again before lending more. It may not have done enough if:
- You already had a lot of other debt
- The loan was used to repay other borrowing
- The repayments took a big share of your income
- You had missed payments or defaults on your credit file
- You were offered top-ups while struggling
More about claims for personal loans and credit.
What you could get back
If a complaint is upheld, the usual outcome is a refund of the interest and charges you paid on the lending that shouldn’t have been given, plus 8% simple interest a year, and any negative marks about that lending removed from your credit file. If you still owe money, the refund may be taken off the balance first. Try our refund calculator for a rough idea.
How to complain to Oakbrook Finance
- Write to Oakbrook Finance saying the lending was unaffordable and asking for a refund of interest and charges plus 8%. Complaints go through the complaints page on oakbrook.com. Our free complaint letter has the wording.
- Oakbrook Finance has 8 weeks to send a final response.
- If you’re unhappy with their final response, you usually have 6 months to take it to the Financial Ombudsman Service. If 8 weeks pass with no final response, you can go to the Ombudsman straight away. It’s free.
You don’t have to use a claims company. If you’d rather a regulated firm did it for you, do our free check.
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Questions people ask
Can I claim if I’ve paid off my Oakbrook Finance account?
Yes. What matters is whether the lending should have been given at the time, not whether you’ve repaid it.
Will complaining affect my credit score?
No. Complaining doesn’t affect your credit score. If your complaint is upheld, negative information about the unaffordable lending is usually removed.
I don’t have my Oakbrook Finance paperwork. Can I still complain?
Yes. Oakbrook Finance holds the records. You can ask for a copy of everything they hold about you with a free subject access request, which they must answer within a month.