Ocean Finance is a broker brand of Intelligent Lending Ltd. It mainly introduces customers to lenders for secured loans, personal loans and credit cards. The Ocean credit card was issued by Capital One.
Because Ocean is usually a broker, an affordability complaint normally goes to the lender that actually lent to you. Check your paperwork for the lender’s name. Beware: the FCA has warned about a clone firm using the Ocean Finance name.
Who to complain to
Find the name of the lender on your agreement, statements or credit report (see how to get your credit report for free). That lender was responsible for checking you could afford the credit, so your complaint goes to them.
What you could get back
If a complaint is upheld, the usual outcome is a refund of the interest and charges you paid on the lending that shouldn’t have been given, plus 8% simple interest a year, and any negative marks about that lending removed from your credit file. If you still owe money, the refund may be taken off the balance first. Try our refund calculator for a rough idea.