Polar Credit claims

Polar Credit (APFIN Ltd) offers a running credit account, a line of credit you can draw on and repay.

Could you have a claim?

Polar Credit had to check you could afford to repay without falling behind on bills or other debts, and check again before lending more. It may not have done enough if:

• Your limit kept going up
• You were always near your limit
• You were also using payday loans
• You drew on it to pay bills or other debts

More about claims for lines of credit.

What you could get back

If a complaint is upheld, the usual outcome is a refund of the interest and charges you paid on the lending that shouldn’t have been given, plus 8% simple interest a year, and any negative marks about that lending removed from your credit file. If you still owe money, the refund may be taken off the balance first. Try our refund calculator for a rough idea.

How to complain to Polar Credit

1. Write to Polar Credit saying the lending was unaffordable and asking for a refund of interest and charges plus 8%. Use the complaints contact on Polar Credit’s website. Our free complaint letter has the wording.
2. Polar Credit has 8 weeks to send a final response.
3. If you’re unhappy with their final response, you usually have 6 months to take it to the Financial Ombudsman Service. If 8 weeks pass with no final response, you can go to the Ombudsman straight away. It’s free.

You don’t have to use a claims company. If you’d rather a regulated firm did it for you, do our free check.

Check my lending claim

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