TrustTwo was a guarantor loan brand, later owned by Non-Standard Finance alongside Everyday Loans and George Banco.
Loans approved on or before 31 March 2021 were covered by the Everyday Lending scheme of arrangement. Its claim deadline was 31 December 2023 and has passed; it paid 25.73p in the pound. Later loans can be complained about to Everyday Lending (Evlo). Guarantors can complain too.
Could you have a claim?
TrustTwo had to check you could afford to repay without falling behind on bills or other debts, and check again before lending more. It may not have done enough if:
- You already had other high-cost debts
- The lender relied on your guarantor instead of checking you could pay
- Your guarantor was asked to pay soon after the loan started
- You were offered a top-up loan while struggling
More about claims for guarantor loans.
What you could get back
If a complaint is upheld, the usual outcome is a refund of the interest and charges you paid on the lending that shouldn’t have been given, plus 8% simple interest a year, and any negative marks about that lending removed from your credit file. If you still owe money, the refund may be taken off the balance first. Try our refund calculator for a rough idea.
How to complain to TrustTwo
- Write to TrustTwo saying the lending was unaffordable and asking for a refund of interest and charges plus 8%. Use the complaints contact on TrustTwo’s website. Our free complaint letter has the wording.
- TrustTwo has 8 weeks to send a final response.
- If you’re unhappy with their final response, you usually have 6 months to take it to the Financial Ombudsman Service. If 8 weeks pass with no final response, you can go to the Ombudsman straight away. It’s free.
You don’t have to use a claims company. If you’d rather a regulated firm did it for you, do our free check.
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Questions people ask
Can I claim if I’ve paid off my TrustTwo account?
Yes. What matters is whether the lending should have been given at the time, not whether you’ve repaid it.
Will complaining affect my credit score?
No. Complaining doesn’t affect your credit score. If your complaint is upheld, negative information about the unaffordable lending is usually removed.
I don’t have my TrustTwo paperwork. Can I still complain?
Yes. TrustTwo holds the records. You can ask for a copy of everything they hold about you with a free subject access request, which they must answer within a month.