Cashfloat (Western Circle Ltd) offers payday and short-term instalment loans.
Could you have a claim?
Cashfloat had to check you could afford to repay without falling behind on bills or other debts, and check again before lending more. It may not have done enough if:
- You took a new loan soon after repaying the last one
- The loans got bigger over time
- You rolled over or extended loans
- You had loans with other payday lenders at the same time
- You borrowed to repay other borrowing
More about claims for payday loans.
What you could get back
If a complaint is upheld, the usual outcome is a refund of the interest and charges you paid on the lending that shouldn’t have been given, plus 8% simple interest a year, and any negative marks about that lending removed from your credit file. If you still owe money, the refund may be taken off the balance first. Try our refund calculator for a rough idea.
How to complain to Cashfloat
- Write to Cashfloat saying the lending was unaffordable and asking for a refund of interest and charges plus 8%. Use the complaints contact on Cashfloat’s website. Our free complaint letter has the wording.
- Cashfloat has 8 weeks to send a final response.
- If you’re unhappy with their final response, you usually have 6 months to take it to the Financial Ombudsman Service. If 8 weeks pass with no final response, you can go to the Ombudsman straight away. It’s free.
You don’t have to use a claims company. If you’d rather a regulated firm did it for you, do our free check.
Related lenders
Questions people ask
Can I claim if I’ve paid off my Cashfloat account?
Yes. What matters is whether the lending should have been given at the time, not whether you’ve repaid it.
Will complaining affect my credit score?
No. Complaining doesn’t affect your credit score. If your complaint is upheld, negative information about the unaffordable lending is usually removed.
I don’t have my Cashfloat paperwork. Can I still complain?
Yes. Cashfloat holds the records. You can ask for a copy of everything they hold about you with a free subject access request, which they must answer within a month.