Fernovo (Quidie Ltd) offers payday loans up to £400 and short-term instalment loans up to £1,000.
Could you have a claim?
Fernovo had to check you could afford to repay without falling behind on bills or other debts, and check again before lending more. It may not have done enough if:
- You took a new loan soon after repaying the last one
- The loans got bigger over time
- You rolled over or extended loans
- You had loans with other payday lenders at the same time
- You borrowed to repay other borrowing
More about claims for payday loans.
What you could get back
If a complaint is upheld, the usual outcome is a refund of the interest and charges you paid on the lending that shouldn’t have been given, plus 8% simple interest a year, and any negative marks about that lending removed from your credit file. If you still owe money, the refund may be taken off the balance first. Try our refund calculator for a rough idea.
How to complain to Fernovo
- Write to Fernovo saying the lending was unaffordable and asking for a refund of interest and charges plus 8%. Use the complaints contact on Fernovo’s website. Our free complaint letter has the wording.
- Fernovo has 8 weeks to send a final response.
- If you’re unhappy with their final response, you usually have 6 months to take it to the Financial Ombudsman Service. If 8 weeks pass with no final response, you can go to the Ombudsman straight away. It’s free.
You don’t have to use a claims company. If you’d rather a regulated firm did it for you, do our free check.
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Questions people ask
Can I claim if I’ve paid off my Fernovo account?
Yes. What matters is whether the lending should have been given at the time, not whether you’ve repaid it.
Will complaining affect my credit score?
No. Complaining doesn’t affect your credit score. If your complaint is upheld, negative information about the unaffordable lending is usually removed.
I don’t have my Fernovo paperwork. Can I still complain?
Yes. Fernovo holds the records. You can ask for a copy of everything they hold about you with a free subject access request, which they must answer within a month.